vitaka's Terms and Conditions

1 General Introduction and Applicability

These terms and conditions ("Terms") govern the use of the vitaka ("we", "our", "platform") website and all related services. These Terms constitute a legally binding agreement between you ("user", "member") and vitaka.

By accessing, registering on, or using any service on the vitaka platform, you confirm that you have fully read, understood, and agreed to these Terms. If you do not agree with any part of these Terms, please refrain from using this platform.

vitaka reserves the right to amend these Terms at any time without prior notice. Amended Terms will take effect from the moment they are published on the website. Continued use of the service constitutes acceptance of the amended Terms.

2 Eligibility Requirements and Account Registration

2.1 Age and Eligibility

To register and use services on vitaka, you must meet the following requirements:

• You must be at least 21 years of age (for those aged 21 and above only).
• You must open a valid personal account in your own name — opening an account on behalf of a third party is prohibited.
• All information provided on the registration form must be completely truthful, accurate, and up to date.
• You must not already have an active or suspended account on vitaka — a maximum of one account per person is permitted.

2.2 Identity Verification

vitaka may conduct a Know Your Customer (KYC) process at any time. This process may require submission of a national identity card, passport, or other government-issued documents. vitaka reserves the right to hold withdrawals until verification is complete.

2.3 Updating Account Information

If your contact details or any other personal information changes, update your profile immediately or notify our support team. The user is responsible for any issues arising from outdated information.

3 Account Security and Password

It is your responsibility to keep your vitaka account login details (username and password) completely confidential. Follow the guidelines below to ensure security:

• Never share your password with anyone.
• If you notice any suspicious activity, notify our support team immediately.
• vitaka will not be held responsible for any loss resulting from unauthorized access.
• Use a strong and unique password; do not use the same password on multiple sites.

You are responsible for all activity carried out on your account. Transferring or selling access to your account to anyone else is strictly prohibited.

4 Deposits, Withdrawals and Payment Policy

4.1 Deposit Terms

The following methods are accepted for depositing funds into your vitaka account: bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount for each method is ৳300.

• Minimum deposit: ৳300 (for each method).
• Deposits must be sent from your own account — transfers from third-party accounts are not accepted.
• vitaka will not be responsible for failed deposits caused by incorrect information.

4.2 Withdrawal Terms

The following conditions apply for a successful withdrawal:

• Minimum withdrawal: ৳1,000.
• Withdrawal processing time: generally completed within 1 hour.
• Withdrawals can only be made through the same method used for the deposit, unless otherwise approved.
• Withdrawals may be delayed or suspended if identity verification has not been completed.
• vitaka reserves the right to investigate withdrawals in cases of suspicious activity.

4.3 Currency

All transactions on vitaka are conducted in Bangladeshi Taka (BDT / ৳).

5 Bonuses, Promotions and VIP Program

5.1 Welcome Bonus

vitaka offers new members a 100% bonus on their first deposit, up to a maximum of ৳5,000. A wagering requirement of 20 times applies to the bonus.

• Example: Deposit ৳1,000 and receive a ৳1,000 bonus, giving a total balance of ৳2,000.
• Example: Deposit ৳12,000 and receive a maximum bonus of ৳5,000, giving a total balance of ৳17,000.

5.2 General Bonus Terms

• Each bonus offer applies once and to one account only.
• Bonus balance cannot be withdrawn directly — it becomes withdrawable only after the wagering requirement is met.
• If multiple accounts from the same IP address, device, or payment method claim bonus benefits, all associated accounts may be cancelled.
• vitaka reserves the right to change, suspend, or cancel any bonus offer.

5.3 VIP Program

vitaka's VIP program has five tiers. A weekly cashback benefit is available at each tier:

• Bronze: up to 0.3% weekly cashback.
• Silver: up to 0.6% weekly cashback.
• Gold: up to 0.9% weekly cashback.
• Platinum: up to 1.2% weekly cashback.
• Diamond: up to 1.5% weekly cashback.

You can advance to higher tiers through regular play. vitaka's decisions regarding VIP benefits are final.

6 Fair Play Policy

vitaka is committed to ensuring a fair and transparent gaming environment. All games on our platform are powered by Random Number Generator (RNG) technology, which ensures unbiased and independent outcomes.

• The result of every game is entirely random and is not influenced by previous results.
• Game outcomes cannot be manually altered, and it is not possible for any player or staff member to do so.
• In the event of a technical error, the bet for that round will be considered void and the user's deposited funds will be returned.

7 Prohibited Activities

The following activities are strictly prohibited on the vitaka platform. Violating these prohibitions may result in permanent account closure and forfeiture of funds:

• Using the platform for money laundering or concealing the source of illegal funds.
• Exploiting system vulnerabilities or technical errors to gain an unfair advantage.
• Attempting to claim bonus benefits by creating multiple accounts.
• Playing using automated software, bots, or scripts.
• Attempting to influence game outcomes by colluding with other users.
• Using fraudulent payment methods or abusing chargebacks.
• Harassing, threatening, or behaving aggressively toward other users.

vitaka reserves the right to investigate suspicious activity and take any necessary legal action.

8 Intellectual Property Rights

All content on the vitaka platform — including logos, trademarks, graphics, software, designs, text, and other materials — is the intellectual property of vitaka or its associated parties and is protected by applicable law.

No user may do any of the following without prior written permission from vitaka:

• Copying, modifying, or distributing content from the platform.
• Using vitaka's trademarks or logos for commercial purposes.
• Reverse engineering the software or game interface.

9 Limitation of Liability and Risk Notice

Online betting and casino gaming carry financial risk. Users must acknowledge the following:

• There is no guarantee of recovering money lost in games.
• Do not bet more than you can afford to lose.
• vitaka is not responsible for losses caused by internet disconnection or technical issues.

vitaka's liability will in no circumstances exceed the actual funds held in the user's account. vitaka will not accept liability for indirect, incidental, or consequential losses.

10 Privacy and Personal Data Protection

vitaka is fully committed to protecting your personal information. Our Privacy Policy is an integral part of these Terms and applies in full.

The information you provide is used for:

• Account management and identity verification.
• Transaction processing and fraud prevention.
• Fulfilling legal obligations.
• Providing customer support.

Our SSL encryption technology keeps all your information and transactions secure. Your data is not sold to third parties.

11 Account Closure and Suspension Policy

11.1 Closure at the User's Request

You may voluntarily close your account at any time through our support team. Please complete any pending withdrawals before submitting a request to close your account.

11.2 Closure or Suspension at vitaka's Initiative

vitaka may temporarily suspend or permanently close any account in the following circumstances:

• Any violation of these Terms.
• Fraudulent or suspicious activity.
• Providing false or misleading information.
• Legal or regulatory reasons.

In the event of account closure, if the terms and conditions have not been violated, any valid funds remaining in the balance will be returned.

11.3 Responsible Gaming Limits

To keep yourself protected, you may apply for self-exclusion or set deposit limits. For more details, please visit our Responsible Gaming page.

12 Changes to Terms, Dispute Resolution & Applicable Law

12.1 Changes to Terms

vitaka reserves the right to amend these terms and conditions at any time. For significant changes, users will be notified via email or through site notifications. Continued use of the platform after changes have been made constitutes acceptance of the new terms and conditions.

12.2 Dispute Resolution

Any complaint or dispute will first be addressed through direct discussion with our customer support team. To get assistance, contact us:

• Live Chat: Log in to the site and get support in Bengali 24/7.
• Email: [email protected]

We take every complaint seriously and will try to resolve it as quickly as possible.

12.3 Entire Agreement

These terms and conditions, the privacy policy, and the responsible gaming policy together form the entire agreement between vitaka and the user. If any part of these terms and conditions is found to be invalid or unenforceable, the remaining parts will remain fully effective.