vitaka's Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how vitaka collects, uses, and protects your information.
Secured by SSL Encryption
Introduction and Overview
vitaka ("we", "our") is an online betting and casino platform that provides services to users in Bangladesh. We are fully committed to the privacy of our users. This privacy policy ("policy") describes how vitaka collects, stores, uses, and discloses personal information.
This policy applies to our website vitaka.cam, regardless of which device you use to access it. We always treat the protection of your information as our highest priority and never sell it to third parties.
Please read this policy carefully. If you have any questions, contact us at [email protected] or use the site's 24/7 live chat.
What Information We Collect
Personal Identification Information
During account registration, we may collect the following information:
- Full name and date of birth
- Email address
- Residential address
- National ID card or passport details (for verification)
- Username and password (encrypted)
Financial Information
To process transactions, we collect:
- bKash, Nagad, or Rocket number (partial only)
- Bank account details (where applicable)
- Transaction history and amounts
- Deposit and withdrawal records
Usage Information
Information collected automatically while using the platform:
- IP address and device type
- Browser and operating system information
- Login times and gaming activity logs
- Clickstream data and page visits
- Data from cookies and similar tracking technologies
Communication Information
Information collected when you contact us:
- Live chat conversation records
- Email correspondence
- Details of complaints and requests
- Survey or feedback form responses
How We Use Your Information
vitaka uses your information only for legitimate and necessary purposes. The main reasons for our use of information are described below:
Account Management
Your information is used to create, verify, and maintain your account. This includes identity verification, age confirmation, and account security.
Transaction Processing
Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
Customer Service
Your contact information is used to resolve your complaints, issues, and questions.
Security and Fraud Prevention
Information is analysed to prevent unauthorised access, fraud, and money laundering. This is essential for the security of your account and funds.
Service Improvement
By analysing usage information, we improve our platform and add new games and services.
Responsible Gaming
Gaming behaviour is monitored to support potentially at-risk players and to help set necessary limits.
Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the vitaka website. Cookies are small text files stored in your browser that improve the functionality of the site.
Essential Cookies
Required for core site functionality, login sessions, and security. These cannot be disabled.
Analytics Cookies
Used to understand site performance and user behaviour. They help us improve our services.
Preference Cookies
Remember your language and display preferences. They help provide a better experience on your next visit.
Information Sharing with Third Parties
However, information may be shared in the following limited circumstances:
- Payment Processors: Necessary financial information is shared with bKash, Nagad, Rocket, and banks to complete transactions.
- Technology Partners: Trusted service providers (hosting, security, game providers) who operate the platform may have access to limited information and are required to comply with our privacy standards.
- Legal Obligations: Information may be disclosed to government authorities as part of a court order, investigation, or legal process.
- Business Transfers: In the event of a company merger or acquisition, user information may be transferred, but the same privacy protections will be maintained.
- With Consent: Information may be shared for other purposes with your explicit permission.
Data Security Measures
vitaka uses industry-standard security practices to protect your information. Our security framework is as follows:
SSL/TLS Encryption
Our site uses 256-bit SSL encryption, which keeps your data transmission fully secure.
Encrypted Data Storage
Sensitive data (passwords, payment information) is stored in encrypted form.
Access Controls
Only authorised personnel can access your information, and they are bound by strict confidentiality agreements.
Regular Security Audits
We conduct regular security audits and quickly address any vulnerabilities identified.
Data Retention Period
vitaka retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:
| Type of Information | Retention Period | Reason |
|---|---|---|
| Account Information | Until account is active + 5 years | Legal obligations and dispute resolution |
| Transaction Records | Minimum 7 years | Compliance with financial regulations |
| Communication Logs | 3 years | Ensuring customer service quality |
| Gaming Activity Logs | 3 years | Responsible gaming and fraud prevention |
Your Privacy Rights
As a vitaka user, you have the following rights over your own information. To exercise these rights, contact [email protected].
Right to Access
You can request to know what information we hold about you and receive a copy of it.
Right to Rectification
If any of your information is incorrect or incomplete, you can request that it be corrected.
Right to Erasure
In certain circumstances, you can request that your personal information be deleted.
Right to Restrict Processing
In certain cases, you can request a temporary restriction on the processing of your information.
Right to Data Portability
You have the right to receive your information in a machine-readable format and to transfer it elsewhere.
Right to Object
You have the right to object to the processing of your information for specific purposes.
Minors' Privacy
If we become aware that a minor has created an account on our platform, we will immediately close that account and delete all collected information.
During account registration, we may request a National ID card or birth certificate for age verification. If valid proof of age cannot be provided, the account will not be activated.
Privacy Policy Changes
vitaka may update this privacy policy from time to time. When changes are made:
- The updated policy will be published on this page and the "Last Updated" date will be changed.
- For significant changes, we will send a notification to your registered email address.
- Continued use of the platform after any changes will be considered as your acceptance of the new policy.
- If you are not satisfied with the policy changes, contact us at [email protected] to close your account.
We will always try to give you sufficient time to review the new policy and make any decisions you need.
Applicable Law and Jurisdiction
This privacy policy complies with relevant data protection laws and regulations. vitaka follows international standards in protecting user privacy.
Any dispute or disagreement related to this policy will first be addressed through negotiation with our customer service team. If no resolution is reached, action will be taken in accordance with applicable law.
Have Privacy Questions?
If you have any questions about this privacy policy or wish to exercise your rights, please contact us. Our team is available 24/7 to assist you.