For ages 21+ only

Responsible Gaming at vitaka —
Keep the fun in control

vitaka believes online betting should be a source of enjoyment — not stress or harm. Our safety tools and guidelines keep your gaming experience secure and fun.

Why is responsible gaming important?

Online casino and betting is a form of entertainment. However, anyone can sometimes lose control. At vitaka, we make responsible gaming our top priority. Our goal is for every player to enjoy themselves safely, mindfully, and within their budget.

Gambling is not a guaranteed source of income. It is for entertainment only. Only bet what you can afford to lose. And if you ever feel that gaming is having a negative impact on your life, our tools and support team are always here for you.

vitaka provides services only to those aged 21 and above. We firmly believe that responsible gaming is not just a rule — it is a commitment we share with every user.

Our Safety Tools

vitaka offers several effective tools for your protection, which you can activate yourself.

Deposit Limit

Set a maximum amount you can deposit per day, per week, or per month. Once you reach this limit, you will automatically be unable to deposit more, keeping your budget in check.

Time-Out Feature

If you need a break, take a time-out for anywhere from 24 hours to several weeks. During this period your account will be temporarily suspended and you will not be able to place any bets.

Self-Exclusion

Choose self-exclusion for a longer break. Activating it will completely close your account for a set period (from 6 months to permanent). Once activated, it cannot be reversed early.

Loss Limit

Decide in advance how much you can afford to lose within a given period. When you reach that limit, you will be automatically notified and will no longer be able to place bets.

Session Time Reminder

Set a session timer to track how long you have been playing. When the time is up, a notification will remind you — it's time for a break.

24/7 Support

vitaka's live chat support is always ready for any issue or advice. Chat in Bengali and get help — any time of day or night.

Signs of Problem Gambling

If any of the following signs appear in yourself or someone close to you, help should be sought right away. Responsible gaming means honestly evaluating yourself.

Keep in mind

Asking for help is not weakness — it takes courage. vitaka's support team is ready to assist you with empathy and without judgment.

Support email: [email protected]

Betting beyond your budget

Repeatedly placing bets beyond your set limit is a sign that control is being lost.

Chasing losses by playing again and again

Betting more and more to win back lost money creates a dangerous cycle.

Neglecting family and work

Prioritising gaming over family responsibilities or professional work is a cause for concern.

Hiding or lying about your gambling

Hiding or lying to those close to you about how much you are betting is a red flag.

Borrowing money to fund gambling

Borrowing money from others or dipping into savings to place bets is a sign of a serious problem.

Feeling anxiety or depression

Feeling restless, irritable, or stressed when unable to play is a sign of dependency.

Smart Tips for Staying Safe

  • Set a clear budget before you start playing and stick to that limit.
  • Never place bets when you are tired, emotionally distressed, or under the influence of alcohol.
  • Never think of gambling as a way to earn money — it is entertainment only.
  • Take regular breaks. Allow yourself at least a few minutes away every hour.
  • Avoid the temptation to bet "just a little more" to recover losses.
  • Spend time with family and friends — a healthy social life supports mental balance.
  • Review your gaming history regularly and update your limits as needed.
  • If you feel you are losing control, contact vitaka support right away.

How to Set Your Limits

1

Log in to your account

Log in to your vitaka account and go to your profile settings.

2

Find the "Responsible Gaming" option

In the settings menu, click on the "Responsible Gaming" option.

3

Set your limits

Enter your deposit limit, loss limit, or session time and save.

4

Confirm and stay protected

Once a limit is active, you will receive a confirmation message. Contact live chat for assistance.

Age Verification and Minor Protection

vitaka strictly serves only those aged 21 and above. Age is verified at registration, and in suspicious cases additional verification may be required. If a minor uses your device, use parental control software and keep your account credentials secure.

Creating or using an account on behalf of a minor is strictly prohibited. If you become aware of any such situation, please notify our support team immediately.

21+

For ages 21 and above only

Self-Exclusion and Account Protection

If you feel that gaming is causing problems in your life, use vitaka's strong protection options.

Short-Term Break

Temporarily close your account for 1 to 30 days. It reopens automatically when the time is up.

Long-Term Self-Exclusion

Self-exclusion from 6 months to permanent. During this time you will also receive no promotional communications.

Withdrawal Limit

Cap the maximum amount you can withdraw within a set period, which prevents overspending.

Reality Check Alert

Regular pop-up notifications remind you how long you have been playing and how much you have spent.

Need Help? Contact Us Now

If you feel that gaming is becoming a problem for you or someone you know, do not wait — contact vitaka. Our Bengali-speaking support team will assist you with sensitivity and full confidentiality.

24/7 Live Chat

Log in to vitaka and get support through live chat at any time. Our team speaks entirely in Bengali and will understand your situation and provide the right help.

You can also use live chat to activate self-exclusion in an emergency.

Email Support

If you prefer to communicate in writing, send us an email. We respond quickly and your privacy is fully protected.

[email protected]

Keep in mind: Gambling addiction is a treatable condition. Seeking professional help is not weakness — it is a sign of courage. Think of your family and loved ones and take a step today.

FAQ on Responsible Gaming

Here you will find answers to the questions most commonly asked about responsible gaming.

Yes. A deposit limit takes effect immediately after it is set. However, if you want to increase the limit, a cooling-off period applies, which prevents impulsive changes in the heat of the moment. Reducing the limit takes effect right away.

You can withdraw any winnings in your account before self-exclusion is activated. Once exclusion is active, you will no longer be able to log in. Contact the support team for more details.

It is not possible to close an account based on a third-party request, as our privacy policy only allows action at the account holder's own request. However, if you suspect a minor is using an account, please notify us immediately at [email protected].

No. Your account is not automatically reactivated when the self-exclusion period ends. You will need to contact the support team yourself to reactivate it, and a cooling-off period will also apply.

No. vitaka strictly serves only those aged 21 and above. People aged 18 to 20 cannot open or use an account on this platform. Providing false information during age verification will result in permanent account closure.

The reality check is a helpful safety tool. You can change its interval if you wish, but the option to turn it off completely is limited. It is designed to keep you aware, so we recommend keeping it active.

Enjoy Responsibly

Enjoy vitaka's entertainment while staying within safe limits. Cricket betting, slots, fishing games — everything is waiting for you.

Explore vitaka Casino Cricket Betting Play Slots More questions? See FAQ

For ages 21 and above only. Gambling carries a risk of addiction — play responsibly.